Terms & Conditions – MagasinRoyal.com

By accessing or using MagasinRoyal.com, you agree to be bound by the following terms and conditions. These may be updated at any time without prior notice. In case of any conflict between the content on this website and the terms outlined below, these Terms & Conditions shall prevail.

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📝 Registration

To place an order online, you must first register for an account on MagasinRoyal.com.

By registering, you agree to the following:

• You accept all terms and conditions stated on this website.

• One account may only be registered under one individual’s name.

• You are responsible for keeping your account information accurate and up to date.

• You are accountable for all activity conducted under your registered account.

• You may request account deactivation at any time by contacting our customer service.

• If you suspect unauthorized access to your account, notify us immediately. We are not liable for losses resulting from delayed reporting.

• We reserve the right to suspend or terminate your account in case of misuse or security breaches.

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💰 Prices

• All prices displayed are in Mauritian Rupees (MUR) 

• Product prices are those in effect at the time your order is confirmed.

• Prices may change at any time prior to confirmation without prior notice.

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💳 Payment Options

We offer the following secure payment methods:

• Debit/Credit Card (Powered by ABSA)

• Apple Pay

• Google Pay

• Cash on Delivery (COD)

• Flexible Credit Facilities via third-party financing partners (subject to approval)

All card payments are processed securely. Your bank details are not stored by Magasin Royal and are handled exclusively through ABSA’s secure payment gateway.

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💼 Hire Purchase (Credit Facilities)

We offer flexible credit through select financial institutions. The process includes:

1. Add products to your cart and select “Credit” as your payment method.

2. Submit your NIC and documents through the credit portal.

3. Upon approval, the contract is shared with you for e-signature or physical signature.

4. Hire purchase terms, including down payment and installment options, may vary and are subject to approval.

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🧾 Order Confirmation & Invoicing

• Once payment is confirmed, an email confirmation is automatically sent.

• No additional items can be added to an order once confirmed.

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📦 Delivery & Collection

• Only one delivery address is permitted per order.

• Delivery is handled by Magasin Royal’s in-house team.

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🚚 Proof of Delivery

• A valid National Identity Card (NIC) and your order number must be presented upon delivery or in-store collection.

• If a third party is collecting on your behalf, their NIC is also required.

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🔄 Returns & Exchanges

• Goods once sold are non-refundable and non-exchangeable.

• Please inspect your package upon delivery. If the seal is broken or the items are damaged or incorrect, notify the delivery staff immediately and refuse acceptance.

• After successful delivery, we are not liable for any breakages or missing items.

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🛡️ Warranty

• Unless otherwise stated, products come with a 1-year warranty from the date of purchase.

• Warranty terms are product-specific and detailed in the warranty card provided upon delivery.

• Customers must ensure they receive a physical or digital warranty certificate.

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⚖️ Legal & Intellectual Property

• All content on MagasinRoyal.com is protected by copyright and intellectual property laws.

• You may use content for personal, non-commercial purposes only.

• Unauthorized commercial use, distribution, or modification of content is strictly prohibited.

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🔐 Data Protection

• We collect and process personal data in accordance with the Mauritius Data Protection Act 2017.

• Your data is used solely to process orders, improve service, and inform you about offers (only if you opt in).

• You can unsubscribe at any time via the link in our promotional emails.

• For data-related concerns, contact our customer service.

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⚖️ Governing Law

• These Terms & Conditions are governed by the laws of Mauritius.

• Any legal disputes will fall under the exclusive jurisdiction of the courts of Mauritius.

• If any term is found to be invalid, the remaining terms remain enforceable.